Effective Date: February 11, 2026
This Shipment & Payment Policy explains how orders are processed, shipped, and paid for on fiberapp.ro, operated by Fiberapp SRL (“we”, “our”, “us”). By placing an order, you agree to the terms outlined below.
1. Payment Methods
We offer secure payment methods to ensure a safe and convenient shopping experience.
Available method: Bank Transfer
2. Order Processing
- Orders are processed within 1–3 business days after payment confirmation.
- You will receive an order confirmation email once your order is successfully placed.
- We reserve the right to cancel or refuse an order at our discretion.
3. Shipping Methods
- We ship products using trusted courier services.
- Shipping costs, if applicable, will be calculated during checkout.
- Estimated delivery times may vary depending on location and courier services.
Example Delivery Times:
- Local (within Romania): 2–5 business days
- Nationwide (Romania): 3–7 business days
4. Shipping Tracking
- Once your order is shipped, you will receive a tracking number to monitor the delivery status.
- We are not responsible for delays caused by courier services or external factors beyond our control.
5. Shipping Restrictions
- We currently ship only within Romania unless otherwise agreed.
- Certain products may have shipping restrictions due to size, weight, or legal regulations.
6. Delivery Issues
If you encounter any of the following, please contact us immediately at comenzi@fiberapp.ro:
- Your order is lost or delayed.
- You received the wrong item.
- The product arrived damaged.
We will work with the courier to resolve the issue and provide a replacement or refund if applicable.
7. Contact Us
For questions about shipment or payment:
Fiberapp SRL
Email: comenzi@fiberapp.ro
Website: www.fiberapp.ro