Effective Date: October 7, 2025
At Fiberapp SRL (“we”, “our”, “us”), we stand behind the quality of our products and services. This Warranty & Service Policy explains your rights and our responsibilities in the event that a product requires repair, replacement, or service.
By purchasing from fiberapp.ro, you agree to the terms outlined below.
1. Warranty Coverage
- All products sold through fiberapp.ro are covered by a legal warranty in accordance with applicable Romanian and EU consumer protection laws.
- The warranty covers manufacturing defects and hidden faults that affect the normal use of the product.
- The warranty period begins on the date of purchase and is typically 24 months, unless otherwise specified.
2. What Is Not Covered
The warranty does not cover:
- Damage caused by improper use, handling, or storage.
- Wear and tear from normal usage.
- Unauthorized repairs or modifications.
- Damage caused by accidents, negligence, or external factors (moisture, heat, power surges, etc.).
- Products with missing or altered serial numbers or labels.
3. Warranty Claims Process
If you believe your product has a defect covered under warranty:
- Contact us at comenzi@fiberapp.ro with your order number, proof of purchase, and a detailed description of the issue.
- If applicable, include photos or videos showing the defect.
- We will review your request and provide instructions for inspection, repair, or replacement.
4. Repair or Replacement
- If the product is found to be defective, we will repair or replace it at no additional cost.
- If repair or replacement is not possible, we may offer an equivalent product or a full refund.
- The repair or replacement process may take up to 30 calendar days from the date the defective item is received.
5. Out-of-Warranty Service
After the warranty period has expired, we may still offer paid service and repairs, depending on product type and availability of parts.
Please contact our service team for a quotation.
6. Return Shipping for Warranty Service
- The customer is responsible for shipping the product to our service center, unless otherwise agreed.
- We cover the return shipping cost for approved warranty claims.
7. Contact Us
For warranty or service inquiries, please contact:
Fiberapp SRL
Email: comenzi@fiberapp.ro
Website: www.fiberapp.ro