Fiberapp SRL
At Fiberapp SRL (“we”, “our”, “us”), we strive to ensure you are satisfied with your purchase from fiberapp.ro. This Refund & Returns Policy outlines the process and conditions for returning products and requesting refunds.
By making a purchase, you agree to the terms below.
1. Returns Eligibility
- Products must be returned within 14 days from the delivery date unless otherwise stated.
- Items must be unused, in original packaging, and in the same condition as when received.
- Customized or personalized products are not eligible for return, unless defective.
2. How to Request a Return
- Contact us at comenzi@fiberapp.ro with your order number and reason for the return.
- Our support team will provide instructions for the return process.
- Please do not send items back without prior authorization.
3. Refunds
- Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed via the original payment method within 14–28 business days.
- Shipping costs are non-refundable unless the return is due to a defective or incorrect item.
4. Exchanges
- Exchanges are subject to product availability.
- If you wish to exchange an item, contact us with your order details, and we will guide you through the process.
5. Damaged or Defective Products
- If you receive a damaged or defective product, please contact us immediately with photos and a description of the issue.
- We will provide instructions for returning the item and will replace it or issue a refund as appropriate.
6. Shipping Returns
- Customers are responsible for return shipping unless the product is defective or incorrect.
- We recommend using a trackable shipping service for returns, as we are not responsible for lost packages.
7. Contact Us
For any questions regarding returns or refunds, contact us at:
Fiberapp SRL
Email: comenzi@fiberapp.ro
Website: www.fiberapp.ro